STANDARD TERMS AND CONDITIONS OF SALE

A Customer who orders Custom Glass Work agrees to the following:

1. The above prices, specifications and conditions are satisfactory and are hereby accepted. European Art Glass Ltd (EAG) is authorized to do the work as specified. 

2. This estimate is based on the sizes, variants, specifications, and quantities as noted; any deviations may result in review and revision of the estimate. Any additional work or installation conditions not specified may result in review and revision of the estimate. 

3. Deposits: For new or retail customers, a 50% deposit is required to confirm the sales order. For existing commercial builders, other payment terms may apply if previously negotiated or documented. 

4. Balance: The balance of the sales order is due upon completion. For existing commercial builders, other payment terms may apply if previously negotiated or documented. 

5. If a deposit is paid by credit card, the balance will be charged to that same credit card number upon completion of the job unless otherwise specified. 

6. Hours of Work: Work is to be done during regular business hours (M-F, 8am-4:30pm). 

7. Property: All materials will remain the property of EAG until paid in full. 

8. Cancellation: EAG reserves the right to retain any deposit upon cancellation initiated by the customer.  

9. Payment types: Standard payment types include credit card or wire payment or E-Transfer info@europeanartglass.ca. 

10. Market Volatility: Prices could be subject to change due volatile market conditions, supply chain shortages, and rising energy and labour costs that are out of our control. 

11. External Dependencies: This agreement is contingent upon strikes, accidents, or delays beyond our control.

12. EAG reserves the right to cancel any order at any time prior to shipment or manufacturing, with written notice to the Customer. In the event of such cancellation, EAG will refund any payments made by the Customer for the cancelled portion of the order, less any non-refundable costs incurred up to the point of cancellation.

13. Late Payments: All invoices are payable within Net days as published on the Invoice Due Date. Any amounts not received by the Due Date shall be considered overdue. Overdue amounts will accrue interest at a rate of 2% per month (24% per annum), or the maximum rate permitted by applicable law, whichever is less, commencing the day after the Due Date and continuing until the date payment is received in full. The Customer shall also be responsible for any collection costs, including reasonable legal fees, incurred by the Supplier in recovering overdue amounts.

14. Limited Warranty

14.1 Warranty Periods.

European Art Glass Ltd. (“EAG”) provides the following limited warranties to the original purchaser (“Customer”):

• Hardware (including hinges, handles, brackets, and mechanical components): 4 years from the date of delivery.
• Adhesives and Sealants (including silicone, bonding agents, and installation sealants): 1 year from the date of delivery.
• Sealed units: 4 years from the date of delivery.

14.2 Scope of Warranty.

During the applicable warranty period, if a defect in materials or workmanship arises under normal use, and a valid claim is submitted, EAG may, at its sole discretion repair the defective item, or replace the defective item, (excluding installation, delivery, or shipping costs).

14.3 Exclusions.

This limited warranty does not cover:

• Damage caused by accident, misuse, impact, or neglect;
• Breakage or cracking of glass due to external forces;
• Normal wear and tear;
• Corrosion or deterioration caused by environmental conditions beyond EAG’s control (including excess moisture, temperature extremes, UV exposure, or chemicals);
• Issues arising from improper installation, storage, or handling by the Customer or any third party;
• Products altered, modified, or repaired by anyone other than EAG or its authorized agents;
• Failure of adhesives or sealants beyond the one-year warranty period;
• Failure of hardware beyond the four-year warranty period.

14.4 Warranty Claim Process.

To make a warranty claim, the Customer must:

(1) Notify EAG in writing by email within the applicable warranty period;

(2) Provide proof of purchase, including invoice and delivery date;

(3) Make the product available for inspection or return it to EAG at the Customer’s expense unless otherwise agreed;

(4) Allow EAG reasonable time to inspect and verify the claimed defect.

14.5 Limitation of Remedies.

The remedies set out in this section are the Customer’s sole and exclusive remedies under this limited warranty. EAG shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of profits, or installation-related costs.

14.6 Governing Law.

This warranty is governed by the laws of the Province of Manitoba and the applicable federal laws of Canada.

A Customer who orders Installation servies agrees to the following terms and conditions, in addition to those above:

1. EAG will not be held responsible for tiles broken during installation. 

2. EAG will not be held responsible for any in floor heating damage while installing glass that requires mechanical fastening into the floor. It is the customer/contractors responsibility to inform EAG if there is any kind of in-floor heating prior to project design and specifications. 

3. Site Access: The customer is required to coordinate and prepare for the installation, including site access, including elevators, lifts, contractor parking and loading areas, and a worksite that is ready for the glass installation. Any additional work, restricted access, or timing delays at the booked time of installation may require review and revision of the installation fees. 

Class & Workshop Cancellation Policy

Students may cancel a class & workshop registration at any time. Students who cancel registration for a class or workshop may be entitled to a refund or credit as follows:

1. If cancellation notice is received up to 7 days prior to the class or workshop date, the student may choose to use %100 of the fee toward a refund or credit. The credit may be used toward future registration, or as store credit for supplies & materials.

2. If cancellation notice is received between 2-6 days prior to the class or workshop date, the student may choose either %100 of the fee as a credit, or %50 refund of the fee. The credit may be used toward future registration, or as store credit for supplies & materials.

3.If cancellation notice is received on the day prior to the class or workshop date, the student forfeits %100 of the fees.